Quest for Success: S&R looking for outstanding examples of quality improvement in its communities

Waterloo Heights received the Quality Improvement Award for its choir, Variety Night and Olympic Games
3/13/2019  - Deron Hamel
Waterloo Heights activity director Maia Hillen (centre) holds the Quality Improvement Award her team received in 2018.  

Is there an outstanding person or group of people you work with in an S&R long-term care or seniors living community that has demonstrated contributions to quality improvement of services provided to residents? If so, you are encouraged to nominate them for a Quest for Success award in the Quality Improvement category.

Over the years Steeves & Rozema has seen some outstanding contributions to quality improvement in its long-term care and seniors living communities from dedicated staff members, and the organization wants to highlight those people.

The Waterloo Heights life enrichment team received the Quality Improvement Award in 2018 for innovative programming created for the seniors-living apartment block’s residents.

The Waterloo Heights Seniors Sensations, Waterloo Heights’ 25-member resident choir, is directed by Tim Louis, a local jazz pianist. The choir has sang at events at Waterloo Heights since it was formed in January 2017.

Waterloo Heights hosts its Variety Night every November to showcase the creative gifts of residents and staff members. Residents take to the stage to play instruments, sing or tell jokes, and the event is open to the public.

Every Olympic year Waterloo Heights hosts a themed event to honour either the Winter or Summer Games. During the Winter Games in February 2018, residents were divided into two groups – a Blue Team and the Green Team – that competed against each other in a variety of events, such as a snowball toss and shuffleboard. The teams also earned points by participating in regular events, like the happy hour or church services. 

“It’s so nice for Waterloo Heights to be acknowledged (with the Quality Improvement Award), and I think the events that were mentioned were so dependent on resident participation and staff participation,” Waterloo Heights activity director Maia Hillen said after her team received the award.

In 2017, the St. Andrew’s Terrace life enrichment team received the Quality Improvement Award for a partnership the Cambridge long-term care community created with Tait Street Public School that launched an intergenerational choir.

The deadline for nominations for Quest for Success Awards is Friday (March 15). Steeves & Rozema’s Quest for Success awards presentation will be held in Sarnia on April 25. Nomination forms are available from managers at Steeves & Rozema long-term care and seniors living communities.

Held annually, the Quest for Success event is used to award and honour outstanding staff members and volunteers throughout the organization based on four areas: going above and beyond, community service, quality improvement and volunteer recognition.

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